Gorgeous architecture, gardens, and decor; outdoor hot springs baths; friendly and professional staff; complimentary shuttle bus; no crowds.

Nothing to complain about at all.

A private kitchen was included. Location was walking distance to bamboo and a river. The room had its own balcony. A lovely base for exploring Zao.

We liked the service and location and affordable prices. There was a valley and forests not far from the place...

We couldn't believe how perfect this hotel was. It had everything we had hoped for and more. The facilities were clean, and the hotel staff was incredibly accommodating. The breakfast was delicious, and the location was amazing. We loved being close to skiing on Mount Zao and waking up to the sound of a rushing river. The hotel also had parking available, and transportation was easy to access. the staff was exceptional, and we had a truly wonderful experience.

Can honestly say there wasn't anything not to like.

Spacious and comfortable room with lovely futons and bathroom. Outdoor hot springs baths are peaceful. Friendly staff and complimentary shuttle bus from Sendai. No crowds on weekdays.

This hotel is a luxurious retreat nestled in the mountains, surrounded by lush gardens and rushing rivers. The rooms are elegantly decorated with modern Japanese design and exclusive amenities such as a hinoki tub and Nespresso machine. The dining experience is exceptional, serving traditional and modern Japanese cuisine using beautiful tableware. The outdoor hot spring baths are perfect for relaxation, and there are private onsen options available. The staff is professional yet friendly, offering tours and shuttle services.

The breakfast could have been better, especially the Western option. The restaurant's ambiance lacked warmth compared to the rest of the hotel.

Nestled in a valley surrounded by trees and a rushing river, this hotel is perfectly located for skiing on Mt Zao. Guests raved about the beautiful Junior Premier Suites featuring tatami floors and spa-like bathrooms with hinoki tubs. The restaurant was a highlight, serving phenomenal traditional and modern Japanese cuisine in a private dining room. The property also offers a few onsen options, including private ones, to relax in after a long day on the slopes.

The dining room can be a bit loud at times.

Rooms were comfortable, well-designed, and equipped with free Wi-Fi and Nespresso machine. The staff was accommodating and helpful. The location was quiet and nestled in a beautiful natural setting.

The property was a bit far from the main city, which made it difficult to go out for dinner or explore the surrounding area. The onsen could have been larger and better maintained.

Staying at this hotel was a luxurious experience, fulfilling all of our exclusive needs. The Spa & wellness centre and massage services were exceptional, leaving us feeling rejuvenated and refreshed. The sun terrace and garden area offered a peaceful atmosphere, while the hot spring bath and open-air bath provided magical moments under the stars. The elegantly designed room had exclusive amenities, making our stay comfortable and unforgettable. The restaurant had special diet menus, serving exquisite dishes with an expertly curated taste. The location advantages were impressive, as it was nestled amidst nature's serenity, offering beautiful scenic views.

The only minor issue we encountered was the limited bar/lounge area which could be improved. However, the picnic area/tables made up for it by providing an intimate setting surrounded by lush greenery.

The hotel had a fantastic view of the surrounding mountains, which is the best of the hotel's major plus points along with the open-air baths. The room was spacious, clean and the bathroom was well-equipped. The hotel also offered complimentary transfers to a nearby town, which was a great advantage.

The food quality was lacking, especially for the price we paid. the hotel was too crowded during the New Year holiday, making it difficult to fully relax and enjoy the onsen facilities.

The experience was magical. Masterpiece meals. Exquisite servingware. Royal treatment. First-rate hospitality. Exceptional staff. Personalized menu. Lovely onsen under the stars.

For us, it was ideal.

The hotel, nestled by a rushing river amidst trees in a valley besides a stream, had a beautiful location. The cleanliness of the hotel and its facilities were top-notch. Breakfast was delicious, and the staff were friendly and accommodating.

Can't think of anything.

The resort was perfect for a city break. The staff was very kind and helpful. They offered a free shuttle that was very convenient, and the outdoor hot springs were amazing. The food was fresh and delicious. In-room amenities included a Nespresso machine and complimentary drinks.

The food could have been better, but that's just personal preference. Some furnishings were missing in the rooms, but overall, they were comfortable and designed well.